Delivery, T&C's and Privacy Policy

Delivery Information

Simply Jaspers Ltd

A minimum delivery cost of £6.25 is made on all orders.

Free delivery on all orders over £100.

Free delivery on all orders shipped to the Isle of Wight. The minimum delivery cost of £6.25 will be charged when placing your order however, you will get this refunded once your order is delivered if your address is on the Isle of Wight.

We deliver nationwide via our Courier UPS.

We also deliver to the Isle of Man, Channel Islands and the Scottish Islands (please contact us for shipping rates for orders in these areas).

We do not ship outside of the UK, unless a large order was purchased (please contact us for more information on this).

We aim to achieve the above schedule on every order. However, due to unforeseen circumstances beyond our control, this may not always be possible.

Terms and Conditions

Simply Jaspers Ltd

Shipping

We aim to process your order door to door in 1 - 3 working days

A signature will be required for all orders.

Deliveries:  Monday - Friday's (with the exception to public holidays)

General Information

CARRIAGE

A minimum delivery cost of £6.25 is made on all orders.

Free delivery on all orders over £100.

Free delivery on all orders shipped to the Isle of Wight. The minimum delivery cost of £6.25 will be charged when placing your order however, you will get this refunded once your order is delivered if your address is on the Isle of Wight.

We deliver nationwide via our Courier UPS.

We also deliver to the Isle of Man, Channel Islands and the Scottish Islands (please contact us for shipping rates for orders in these areas).

We do not ship outside of the UK, unless a large order was purchased (please contact us for more information on this).

We aim to achieve the above schedule on every order. However, due to unforeseen circumstances beyond our control, this may not always be possible.

PAYING BY CREDIT OR DEBIT CARD

WE DO NOT STORE CREDIT CARD DETAILS NOR DO WE SHARE CUSTOMER DETAILS WITH 3RD PARTIES.

The software we use to operate the shopping cart is installed on a secure server, which means that your card details will be encrypted when they are sent to us. This will stop anyone else being able to read them.

Credit & Debit card payments are taken on the day the order is processed.

Prices and Availability

All prices on this website are up to date. Inevitably, prices and availability may change over time.

Customer Information

All information supplied is only used to enable us to process your order more efficiently. Under no circumstances is it passed to a third party.

RETURNS, REFUNDS AND EXCHANGES POLICY

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 28 days of your purchase.

Please email info@jaspersnutrition.com to request a refund.

Send the item to wish to return to:

Simply Jaspers Ltd

Units 3 & 4 Palmers Brook Industrial Estate, Park Road,  Wootton. Isle of Wight  PO33 4NS.

Include in your package a signed letter stating the reason for your return and the original receipt.

Liability for the cost(s) of returned item remains the responsibility of the customer.

We will only deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). If you have requested that the goods are delivered without a signature this will be your responsibility.

Please Note Return Exceptions

Products that have been opened or damaged, will not be accepted for return or exchange.

Privacy Policy

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

USE OF COOKIES

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] .

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.